Truth or Consequences   We all make mistakes.  How we handle those mistakes makes all the difference in the world. And how you handle mistakes

David vs all the Goliaths   I’m speaking of King David, of course. But I (regular David) have had my share of Goliaths to deal with.

Why are we here? and other small ponderings   Philosophers have pondered the BIG questions for thousands of years…  What is the meaning of life?

Trust and Empathy in Leadership Theodore Roosevelt said, “Nobody cares how much you know until they know how much you care”.  This quote rings true for me

“How Can I Help You?” may be killing your conversions… “How Can I Help You?” We’ve all fielded this simple inquiry thousands of times. At

Are you the TIDE or the BOAT?   A rising tide lifts all boats. Most of us are familiar with this classic aphorism. I heard

6 TOOLS to Create that Step Above the Rest   “Happy Birthday!” “Congratulations on your new position!” “I heard you were sick, and I hope

Kindergarten lessons that increase LTV Recently I read a pretty incredible book that I highly recommend to any business owner looking to turn a one-time purchaser into

The time I STOLE a car…   My team loves it when I tell this story… It’s about the time I STOLE a car this

SHUT THE FRONT DOOR… of Revolving Talent Proper onboarding is just one of the processes you can put in place to help retain high-performing team

Are you a 12%er? Proper onboarding… continued Hopefully, you gave some thought to your new hire onboarding process after reading the last blog article. It takes

Is your NEW Hire onboarding 👎? I really wasn’t surprised to find out that many new hires feel their employers did a poor job onboarding them in